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    The booking system is mobile-friendly and can be used on any device.

    Class or activity
    Splash Zone
    Clip 'N Climb

    You don't need to be a member to use East Riding Leisure centres!

    Whether you're visiting the area on holiday and don't want to miss your workout, or you want to take the kids swimming on a rainy day, you can pay as you go to use any of our facilities.

    Find out whether you need to book swimming, facilities, classes and activities in advance.

    View Prices

    If you visit our centres regularly, you could save money with a membership.

    General booking FAQs

    Do I need to book swimming?

    Splash Zone: Sometimes. If you're swimming at East Riding Leisure Bridlington, or want to use the Splash Zone, follow these instructions.

    General swimming: No. Whether you're a member or non-member, if you're swimming at any of our other East Riding Leisure centres, you can't and don't need to, book your session in advance. However, please check the swim timetable before you travel to see when swimming sessions are available.

    Swimming/aqua classes: Yes. Whether you're a member or non-member, all classes and activities should be booked in advance. View the full Class and Activity online booking system FAQs

    Swimming lessons: Yes. There is often a waiting list to start swimming lessons. Please contact your chosen centre using the details on the swimming lessons page.

    Do I need to book classes and activities?

    Yes. Whether you're a member or non-member, all classes and activities should be booked in advance.

    View the full Class and Activity online booking system FAQs

    Do I need to book clubs?

    Most clubs are run by external groups, some are private, some like you to contact them before attending a session for the first time.

    Whether you're an East Riding Leisure member or non-member, please check the relevant club entry page for more information.

    Clubs often have their own session fees and annual subs, which aren't included in any East Riding Leisure memberships.

    View all Clubs

    Do I need to book to use the gym?

    I have done a gym induction

    No. Whether you're an East Riding Leisure member, or a casual user, as long as you have previously had a gym induction with us, you don't need to book to use the gym.

    If you're a casual user and you last used the gym over a year ago, you may need to do another induction.

    Please check the Gym opening times for your chosen centre before you travel to check if it will be open.

    I'm not a member or haven't done a gym induction

    Yes. Anyone wanting to use our gyms must first have an induction with one of our qualified instructors which takes around one hour.

    At the induction, you will be shown how to use our fitness equipment safely and appropriately.

    Please contact your centre to book your induction.

    We also offer an online induction and gym equipment demonstration videos.

    Prices for inductions and using our gyms as a non-member can be found on the Prices page.

    Thinking of becoming a member? Inductions are free when you join an East Riding Leisure membership.

    I'm aged 14 - 16

    Attending the gym with a responsible adult

    No. Whether you're an East Riding Leisure member, or a casual user, as long as you have previously had a face-to-face gym induction with us, you don't need to book to use the gym.

    If you're a casual user and you last used the gym over a year ago, you may need to do another induction.

    Under 16s cannot use free weights; and they must be supervised by an adult unless attending a supervised junior gym session.

    Please check the Gym opening times for your chosen centre before you travel to check if it will be open.

    Attending a supervised junior gym session

    Yes. Whether you're a member or non-member, all classes and activities should be booked in advance.

    Junior Gym sessions can be booked online under the "I want to book a gym session or health class" option.

    View the full Class and Activity online booking system FAQs

    Thinking of becoming a member? Inductions are free when you join an East Riding Leisure membership.

    Find out more about Junior Gym sessions, including session timetables, and Crew memberships, on the Gym page.

    You can find both our Gym Admissions Policy and Gym Etiquette on our Policies page.

    Do I need to book to use Health Suite facilities, like saunas, steam rooms and jacuzzi?

    No. Whether you're a member or non-member, if you want to use the Health Suite facilities available at some of our East Riding Leisure centres, you can't and don't need to book your session in advance.

    Please check the Health Suite opening times for your chosen centre before you travel to check if it will be open.

    Prices for using our Health Suites as a non-member can be found on the Prices page.

    Available Health Suite facilities:

    Bridlington

    • Jacuzzi
    • Sauna
    • Steam room

    The health suite at East Riding Leisure Bridlington offers a luxurious environment in which to enjoy our jacuzzi and sauna, or try a session in our steam room.

    Add to those tropical rainforest showers, and the health suite really is the new invigorating place to go in Bridlington.

    The Health Suite consists of a Sauna Cabin, Steam Room, Jacuzzi and showers.

    The Health Suite is located within the wetside changing area and can be accessed after upgrading your swim to include the area at reception.

    Please note: under-16s are not permitted in the Health Suite.

    Francis Scaife

    • Sauna

    The sauna at ERL Francis Scaife is located in the Wetside changing village.

    It has recently had all the wooden slats replaced to make it much more comfortable for customer use.

    The temperature operates at 85-100 degrees centigrade, with the higher benches being the hottest and the lower benches the coolest, so a towel is advised to protect your skin from burning whilst sitting in the sauna.

    There is no booking system to use the sauna, you can just turn up and use the facility, we just ask that you check in at reception prior to use.

    It is free for Sunlight and Premier members, and also for Crew card 16+. Non-members will be charged £5.

    Please note the sauna rules:

    • No under 16's.
    • Bathing suits must be worn at all times.
    • All customers must sit or lie on towels.
    • Jewellery and watches should be removed before using the sauna.
    • Glasses and contact lenses should not be worn in the sauna.
    • Only bottled water is allowed in the sauna.

    Hornsea

    • Sauna
    • Steam room

    Recover from your workout or simply relax in our fantastic health suite.

    Sauna, Steam Room, private changing and shower cubicles, as well as accessible changing and showering, are available.

    The Health Suite is available during Public Swim and Adults Only Swim times. View the swim timetable.

    Please use the lockers provided to store your belongings while using the facilities. Lockers require a £1 coin (returnable) to operate.

    The Health Suite is free to use by Premier and Sunlight* members; please check the Prices page for casual access pricing.

    One hour max per session is recommended.

    *Sunlight membership holders' free access is limited to 9am - 4pm during health suite opening times. Outside these times, casual access prices apply.

    Please note the Admission Policy:
    Apologies, but we cannot allow use of the Sauna and Steam Room if you:

    • are pregnant or think you might be
    • are under 16 years of age
    • are diabetic and have damaged feet or peripheral neuropathy
    • have heart disease, circulatory problems, or high or low blood pressure
    • suffer with infectious skin disease, sores and/or wounds
    • suffer from an illness causing inability to perspire
    • are taking anticoagulants, antihistamines, vasoconstrictors, vasodilators, stimulants, hypnotic or tranquillisers or any other medications whatsoever which makes you unsure as to the advisability of using saunas
    • are suffering migraine attacks
    • have eaten a heavy meal within one-and-a-half hours
    • have consumed alcohol within one-and-a-half hours If you are diabetic please check with your doctor before sauna bathing.

    Withernsea

    • Sauna

    A log cabin Sauna is available for use and situated on the poolside, separate charges apply to non-members.

    Find out more about Health Suites on the Swim Facilities page

    Do I need to book Boditrax?

    Yes. Members can book an appointment for a free Boditrax scan by asking at reception, at your leisure centre.

    Find out more about Boditrax

    Please note: This is a member benefit, so it is unavailable for non-members.

    Do I need to book onto Health Service Programmes?

    Yes. Whether you're a member or non-member, if you would like to start one of our Health Service Programmes, you must enrol in advance.

    You can self-refer onto some programmes, whereas others require a referral by a health professional, such as your GP. Please check the relevant programme entry page for more information.

    Find out more about Health Service Programmes

    Class and Activity online booking system FAQs

    How far in advance can I book classes?

    Online bookings for classes can be made:

    • Members: 4 days in advance.
    • Non-members: 3 days in advance.

    Classes will only show on the online booking site when they are able to be booked, so up to 4 days in advance.

    Classes further in the future will not be visible on the online booking system.

    You can view the full class timetable on the Classes page.

    Please note: Popular classes, such as Aqua Fit, can fill up quickly once they are available to book online from midnight 4 days before. To secure your place, we recommend booking your place as far in advance as possible. If you can no longer make a class or activity you've booked, please cancel your place, so that it is available for someone else.

    How far in advance can I book activities?

    Online bookings for activities can be made:

    • Members: 8 days in advance.
    • Non-members: 7 days in advance.

    Activities will only show on the online booking site when they are able to be booked, so up to 8 days in advance.

    Activities further in the future will not be visible on the online booking system.

    How do I book a class or activity?

    I am an East Riding Leisure member

    I know my membership card number and PIN
    1. Log in to the class and activity online booking system with your Membership Card Number and PIN.
    2. Select "Explore".
    3. Choose from one of the options, for what or how you want to book.
    4. Choose which centre you would like to book a class or activity for, using the Select Venue drop down.
    5. Select the date picker to choose when you would like to book a class or activity.
    6. Review the list of classes or activities.

    Please note: Classes and Activities only show when they're available to book, so up to 4 days in advance for Classes, and up to 8 days in advance for Activities. View the full class timetable.

    1. When you find one you would like to book, select the Book Now button.

    If your chosen class or activity is included in your membership:
    Your place will be reserved immediately, and it will appear in the My Bookings section.
    You don't need to do anything more to secure your place.

    If your chosen class or activity isn't included in your membership:
    A Book Activity pop-up will appear, telling you how much it is, and asking if you would like to add it to your basket.

    1. If you select Yes, your place will be reserved immediately, and it will appear in the My Basket section.
    2. There will be a countdown timer to complete your booking. Select the green Checkout button.
    3. Review your basket. If you are happy to proceed, click the Complete Booking button.
    4. You will be taken to the paycapita payment page; enter your card details and select Continue.
    5. Follow the onscreen instructions; when payment has been confirmed, your booking will be complete.

    I am not an East Riding Leisure member

    I don't have a membership number
    1. Log in to the class and activity online booking system as a Non Card Holder.
    2. A pop-up will appear with this information:
      Temporary Pin Number Created
      Your temporary customer number and PIN have been created. Should you need to view details of any bookings you make within 7 days, you can log in using the details below and view them (enter your customer number into the membership card number box). Please make a note of the details below. Click OK to continue.
      Customer Number: XXXXXXXXXX
      Pin Number: XXXXXX
    3. Make a note of your temporary details, and select the blue OK button.
    4. Select "Explore".
    5. Choose from one of the options, for what or how you want to book.
    6. Choose which centre you would like to book a class or activity for, using the Select Venue drop down.
    7. Select the date picker to choose when you would like to book a class or activity.
    8. Review the list of classes or activities.

    Please note: Classes and Activities only show when they're available to book, so up to 3 days in advance for Classes, and up to 7 days in advance for Activities. View the full class timetable.

    1. When you find one you would like to book, select the Book Now button.
    2. A Book Activity pop-up will appear, telling you how much it is, and asking if you would like to add it to your basket.
    3. If you select Yes, your place will be reserved immediately, and it will appear in the My Basket section.
    4. There will be a countdown timer to complete your booking. Select the green Checkout button.
    5. Review your basket. If you are happy to proceed, click the Complete Booking button.
    6. You will be taken to the paycapita payment page; enter your card details and select Continue.
    7. Follow the onscreen instructions; when payment has been confirmed, your booking will be complete.

    New member? Or first time logging in?

    I have a membership number, but no pin number

    Unsure of your membership number?

    You can find your Membership Card Number on the back of your Sure Card, given to you by your leisure centre when you completed your membership.

    Don't have a pin number?

    1. On the class and activity online booking system login screen, select the yellow Create Pin button.
    2. Enter your Membership Card Number (Last 6 digits)
    3. Enter your Surname and Date of Birth, as provided during your membership application.
    4. Select the green Create Pin Number button.
    5. A pop-up will appear with your new pin number.
      You can change your pin number at any time.

    Forgotten your pin number?

    I have a membership number, but can't remember my pin number

    Unsure of your pin number?

    1. On the class and activity online booking system login screen, select the red Reset Pin button.
    2. Enter your Membership Card Number (Last 6 digits)
    3. Enter your Surname and Date of Birth, as provided during your membership application.
    4. Select the blue Reset Pin Number button.
    5. A pop-up will appear with your new pin number.
      You can change your pin number at any time.

    Want to change your pin number?

    I have a membership number, and a pin number, but want to change it
    1. On the class and activity online booking system login screen, select the blue Change Pin button.
    2. Enter your Membership Card Number (Last 6 digits)
    3. Enter your current Pin Number.
    4. Enter your new Pin Number; what you would like to change it to.
    5. Select the green Change Pin Number button.
    6. A pop-up will appear with your new pin number.

    Can I get text reminders for my upcoming class and activity bookings?

    If you're a member, you can now sign up to receive free text message reminders for your upcoming class and activity bookings. Find out how.

    How do I cancel a class or activity?

    If you can no longer make a class or activity you've booked, please cancel your place, so that it is available for someone else to attend. Please cancel as far in advance as you can.

    To cancel your place:

    1. Log in to the class and activity online booking system.
    2. Navigate to the My Bookings section, where you will see the message "Any classes or activities you are booked onto will appear here. You can cancel them at any time."
      • On desktop, the My Bookings section shows on the left-hand side of the screen.
      • On mobile or devices with smaller screens, select the My Bookings button.
    3. Find the class or activity booking you wish to cancel.
    4. Select the red Cancel button.
    5. When asked "Are you sure you wish to cancel this booking?", confirm by selecting the red Yes button.
    6. The class or activity you have cancelled will then disappear from the My Bookings list and, it has successfully been cancelled.

    How can I access the new LMOD curated playlist?

    How to access the new playlist

    All East Riding Leisure members can find the new LMOD curated playlist by following these instructions:

    1. Log on to East Riding Leisure Online Booking as you would book any class or activity, with your Membership Card Number and Pin Number.
    2. Select "Explore".
    3. Scroll down the list and select "I want to view Les Mills videos".
    4. The current Playlist will appear. Select the workout you wish to play.
    5. Watch this month's videos as many times as you want, whenever you want! At the start of the following month, the current playlist will be replaced with a new one, full of brand-new workouts for you to try.

    Please note: This is a member benefit, so it is unavailable for non-members, or if you log into the East Riding Leisure Online Booking system as a Non Card Holder.

    What is it?

    Our brand-new member benefit is now live!

    Our fitness professionals have curated a brand-new playlist of exclusive LES MILLS digital content and will create a new one for you each and every month.

    Accessible via our normal class booking system, you can access it and play the videos whenever you like!

    The playlist features exclusive content which would usually only be accessible with a paid-for LES MILLS+ On Demand subscription but is free for all East Riding Leisure members to access, as part of your membership benefits.

    I'd like to leave feedback about this new benefit

    Thank you, we want your feedback!

    As this is a new offering, we think we know what kind of class videos our customers would like to see, but only you can tell us exactly what you want.

    Now that it's live, try out the new playlist, and help shape future playlists by sending us your feedback via our social media channels

    Like the free playlist and want unlimited LES MILLS+ On Demand access?

    Normally, full access to all LES MILLS+ On Demand content costs £12.99 per month.

    If you like the content in our new playlist, and want access to 1,500+ workouts in strength, cardio, HIIT, martial arts, cycling, yoga and more, why not sign up to LES MILLS+ On Demand via our exclusive referral link, and get full access to LMOD for just £8.70 a month?

    Why sign up to LMOD through us?

    • 30-day free trial
    • Get the East Riding Leisure discount: £8.70 per month for LES MILLS+ Premium, instead of £12.99
    • Valid for use on up to 4 different devices and formats
    • ERL membership is not required
    • Can cancel at any time

    Find out more about LES MILL+ On Demand

    How do I save my favourite Classes, Activities and Venues?

    Once you have logged into the Class and Activity online booking system, you can add your favourite classes, activities and venues to the My Favourites section, where you can quickly retrieve dates and times for your favourite classes and activities at your favourite venues.

    1. Select "My Favourites".
    2. Select "Edit My Favourites".
    3. Select up to 2 favourite venues from the drop-down list and select "add to my favourite Venues".
    4. Finished selecting your favourite venues? Then click "Favourite Classes" to add your favourite classes.
    5. You can add classes to your list of favourites by selecting the class from the dropdown list and clicking the "Add to my favourite classes" button. You can also set the preferred time of the day for the class.
    6. Finished selecting your favourite classes? Then click "Favourite Activities" to add your favourite activities.
    7. You can add activities to your list of favourites by selecting the activity from the dropdown list and clicking the "Add to my favourite Activities" button. You can also set the preferred time of the day for the activity.
    8. When finished, select the "Done" button.

    How do I log out of the online booking system?

    Once you have booked or cancelled your class or activity and want to end your session on the online booking system, you can log out by selecting the Logout button.

    The Logout button is located to the right of where it says Welcome, your name.

    Alternatively, you can close the browser window you're using on your device to access the online booking system, which will also end your current session and log you out.

    What to do if the online booking system is down or doesn't work?

    The online booking system should be available to use 24 hours a day, 7 days a week. However, sometimes something goes wrong, or there is planned essential maintenance, meaning that the booking system isn't available when you want it to be.

    When this happens, you can:

    Splash Zone online booking system FAQs

    Where is Splash Zone available?

    Please note: Splash Zone is only available at East Riding Leisure Bridlington.

    How long are Splash Zone sessions?

    You can choose between booking a 60-minute or 90-minute session.

    The majority of Splash Zone sessions are 90 minutes long.

    There is usually a last session of the day that is 60 minutes long.

    If you are unsure whether they want to book the 90-minute or 60-minute option:

    • open both booking links in new windows or tabs
    • review when each is available
    • book the time you want, on the relevant session duration.

    Whether you book a 60-minute or 90-minute session, the price is the same.

    Do I need to book online?

    I want to book for today

    To purchase same-day tickets, please visit East Riding Leisure Bridlington.

    I am not an East Riding Leisure member

    During peak periods, like weekends or school holidays:

    Yes. We advise you to book your session online in advance as much as possible.

    Splash Zone sessions at Bridlington can be very busy, especially during peak periods, such as weekends and school holidays.

    Tickets can be purchased online up until 9:30am on the day of your visit.

    Under 3s swim for free and don't need to book.

    Advanced tickets cannot be booked by phone, email or in person at Bridlington Spa. Find out who to contact if you have a Splash Zone query.

    During off-peak periods, like weekdays in school term-time:

    No. For weekday (Monday to Friday) sessions during the school term-time period, booking in advance is not necessary, and you can pay at reception on the day.

    Please check the swim timetable before travelling to see when swimming sessions are available.

    My group includes members and non-members

    During peak periods, like weekends or school holidays:

    Yes. If your party includes a combination of members/Free Swim Voucher holders and non-members, you must purchase an online ticket for the non-members in your group, for the required session entry time to guarantee entry as a party.

    We advise you to book your session online in advance as much as possible.

    Splash Zone sessions can be very busy, especially during peak periods, such as weekends and school holidays.

    Tickets can be purchased online up until 11pm the day before your visit.

    Under 3s swim for free and don't need to book.

    Advanced tickets cannot be booked by phone, email or in person at Bridlington Spa. Find out who to contact if you have a Splash Zone query.

    During off-peak periods, like weekdays in school term-time:

    No. For weekday (Monday to Friday) sessions during the school term-time period, booking in advance is not necessary, and you can pay at reception on the day.

    Please check the swim timetable before travelling to see when swimming sessions are available.

    I am an East Riding Leisure member

    No. East Riding Leisure members and Free Swim Voucher holders do not need to book a ticket and may enter on arrival.

    I have a Free Swim Voucher

    No. East Riding Leisure members and Free Swim Voucher holders do not need to book a ticket and may enter on arrival.

    I want to book 20 or more tickets

    During the booking process, the system will say "If you would like to book 20 or more tickets or request a reasonable adjustment please contact the Box Office on 01262 678 258."

    However, for all Splash Zone queries please contact East Riding Leisure Bridlington instead.

    Are you having a party?

    Celebrate your special day with a swimming party at Bridlington to splash around and swim with your friends in the main pool and Splash Zone, and enjoy party food afterwards! For more information, check out our party packages.

    Party packages

    How do I book Splash Zone online?

    Please note:
    The online ticket system for Splash Zone is managed by Bridlington Spa.
    A small booking fee will apply on top of the normal ticket price for customers who are not East Riding Leisure members.

    1. Select book Splash Zone online to be transferred to the Bridlington Spa booking website.
    2. Choose whether you would like to book a 90-minute or 60-minute session.
    3. Please read through and understand all the information on the page.
    4. Select the Buy Tickets button for your chosen session date and time. This can be changed at the next step.
    5. Using the calendar/choose a date selector, amend your chosen session date or time as necessary.

    Please note: during the booking process, the system will use phrases such as "Please choose a performance" and "seats available", however, this just refers to available sessions and confirming if there are spaces available on this activity; Splash Zone is not a seated activity. This is due to the booking system being built for the Bridlington Spa theatre.

    1. Enter how many Adult and Child (3 - 15 years) tickets you would like to book.
    2. Review your booking information and confirm all details are correct.
      • Edit or Delete anything in your basket as required.
      • Once you have confirmed all details are correct, select the green Checkout button.
    3. Log in to your Bridlington Spa account or Register as a new customer.
      • If you have a Bridlington Spa account but can't remember your password, you can Reset your password at this step too.
    4. Choose a delivery option for your tickets:
      • Post my tickets to me (+ £2.00)
      • Leave my tickets at the box office (no charge)
      • Send as e-tickets (no charge)
      • Then select the Continue button.

    Please note: the box office is located at Bridlington Spa, not East Riding Leisure Bridlington. If you select the "Leave my tickets at the box office" option you will have to collect your tickets from Bridlington Spa before your booked Splash Zone session.

    1. Choose a payment method and confirm your billing address.
    2. Review the Summary page and check the box to agree to the Terms and Conditions.
      • When you have confirmed all details are correct, then select the Continue button.

    Any tickets purchased online for Splash Zone are non-refundable and cannot be exchanged or transferred for any reason.

    1. Enter your payment information or Gift Voucher code.
      • Then select the Confirm Payment button.
    2. You will receive a booking confirmation email from the boxoffice.spa@eastriding.gov.uk email address.
      • If the booking confirmation email doesn't show in your email inbox, please check your spam folder.
      • If you selected the Send as e-tickets ticket delivery option, you will be sent a separate email once your Print at Home tickets are ready.

    How to access my tickets?

    During the online booking process, you will be asked to choose a delivery option for your tickets.

    Leave my tickets at the box office

    Please note: the box office is located at Bridlington Spa, not East Riding Leisure Bridlington. If you select the "Leave my tickets at the box office" option you will have to collect your tickets from Bridlington Spa before your booked Splash Zone session.

    Post my tickets to me

    Your tickets will be delivered to you by post.

    Send as e-tickets/Print at Home tickets

    • Print at Home tickets will arrive in a separate email to your booking confirmation.
    • They can be printed or presented on a smartphone screen.
    • Each ticket has a unique barcode that can only be used once.

    Please do not print duplicates of your tickets as only the first set scanned will work.

    When buying online tickets, please check your spam or junk folders for your confirmation email and e-tickets.

    You can also access your tickets by logging in to your Bridlington Spa account, using the email address and password you used for buying the tickets. Select the 'E-Tickets' tab and your tickets will be available for you to download.

    Find out who to contact if you have a Splash Zone query.

    How do I reset my Bridlington Spa booking system password?

    During the online booking process, you will be asked to either sign in to your existing Bridlington Spa booking system account, or create a new account using your email address and a new password.

    1. If you already have a Bridlington Spa booking system account, but cannot remember your password, you can reset it on the Login page.
    2. Choose the "Forgotten your password? Reset here" option.
    3. Your email address and confirm it.
    4. Select the "Email password link to me" button.
    5. Check your email inbox and spam/junk folder for the password reset email, and follow the instructions given.

    Who to contact about a Splash Zone booking query?

    If you have a query about Splash Zone, or about your booking, please call East Riding Leisure Bridlington on 01482 393980, and select option 2 for Bridlington.

    Although we use the Bridlington Spa online booking system, the staff at Bridlington Spa cannot help with Splash Zone advance bookings or queries. Please do not contact Bridlington Spa staff by phone, email or in-person at Bridlington Spa regarding Splash Zone. Instead, please call East Riding Leisure Bridlington on 01482 393980, and select option 2 for Bridlington.

    Can I get a refund?

    No. When making your booking online, please ensure all details, dates and times are correct.

    Any tickets purchased online for Splash Zone are non-refundable and cannot be exchanged or transferred for any reason.

    Are there any age restrictions?

    Children under 8 years old must be accompanied in the water by an adult on a ratio of a maximum of 2 children under 8s to 1 adult.

    View the full Child Swimming Admissions Policy

    What to do if the online booking system is down or doesn't work?

    The online booking system should be available to use 24 hours a day, 7 days a week. However, sometimes something goes wrong, or there is planned essential maintenance, meaning that the booking system isn't available when you want it to be.

    When this happens, you can:

    Although we use the Bridlington Spa online booking system, the staff at Bridlington Spa cannot help with Splash Zone advance bookings or queries. Please do not contact Bridlington Spa staff by phone, email or in-person at Bridlington Spa regarding Splash Zone. Instead, please call East Riding Leisure Bridlington on 01482 393980, and select option 2 for Bridlington.

    Clip 'N Climb online booking system FAQs

    Where is Clip 'N Climb available?

    Please note: Clip 'N Climb is only available at East Riding Leisure Bridlington.

    Where can I watch the Clip 'N Climb safety demonstration video?

    All participants are required to watch the safety demonstration prior to climbing for health and safety purposes. The safety video provides guidance on how to climb safely and effectively. However, a qualified instructor will always be on hand to offer help, support, and guidance throughout the session.

    Do I need to book online?

    I want to book for today

    To purchase same-day tickets, please visit East Riding Leisure Bridlington.

    I want to book for this week

    Yes. We advise you to book your session online in advance as much as possible.

    Clip 'N Climb sessions can be very busy, especially during peak periods, such as weekends and school holidays.

    Tickets can be purchased online up until 11pm the day before your visit.

    If you can't book online, limited tickets are available to book by phone within 7 days of the proposed booking date by calling East Riding Leisure Bridlington on 01482 393980, and select option 2 for Bridlington.

    Advanced tickets cannot be booked by phone, email or in person at Bridlington Spa. Find out who to contact if you have a Clip 'N Climb query.

    I want to book for another day

    Yes. We advise you to book your session online in advance as much as possible.

    Clip 'N Climb sessions can be very busy, especially during peak periods, such as weekends and school holidays.

    Tickets can be purchased online up until 11pm the day before your visit.

    Advanced tickets cannot be booked by phone, email or in person at Bridlington Spa. Find out who to contact if you have a Clip 'N Climb query.

    I want to book 20 or more tickets

    During the booking process, the system will say "If you would like to book 20 or more tickets or request a reasonable adjustment please contact the Box Office on 01262 678 258."

    However, please contact East Riding Leisure Bridlington instead for all Clip 'N Climb queries.

    How do I book Clip 'N Climb online?

    Please note:
    The online ticket system for Clip 'N Climb is managed by Bridlington Spa.
    A small booking fee will apply on top of the normal ticket price.

    1. Select book Clip 'N Climb online to be transferred to the Bridlington Spa booking website.
    2. Please read through and understand all the information on the page.
    3. Select the Buy Tickets button for your chosen session date and time. This can be changed at the next step.
    4. Using the calendar/choose a date selector, amend your chosen session date or time as necessary.

    Please note: during the booking process, the system will use phrases such as "Please choose a performance" and "seats available", however, this just refers to available sessions and confirming if there are spaces available on this activity; Clip 'N Climb is not a seated activity. This is due to the booking system being built for the Bridlington Spa theatre.

    1. Enter how many Adult and Child (3 - 15 years) tickets you would like to book.
    2. Review your booking information and confirm all details are correct.
      • Edit or Delete anything in your basket as required.
      • Once you have confirmed all details are correct, select the green Checkout button.
    3. Log in to your Bridlington Spa account or Register as a new customer.
      • If you have a Bridlington Spa account but can't remember your password, you can Reset your password at this step too.
    4. Choose a delivery option for your tickets:
      • Post my tickets to me (+ £2.00)
      • Leave my tickets at the box office (no charge)
      • Send as e-tickets (no charge)
      • Then select the Continue button.

    Please note: the box office is located at Bridlington Spa, not East Riding Leisure Bridlington. If you select the "Leave my tickets at the box office" option you will have to collect your tickets from Bridlington Spa before your booked Clip 'N Climb session.

    1. Choose a payment method and confirm your billing address.
    2. Review the Summary page and check the box to agree to the Terms and Conditions.
      • When you have confirmed all details are correct, then select the Continue button.

    Any tickets purchased online for Clip 'N Climb are non-refundable and cannot be exchanged or transferred for any reason.

    1. Enter your payment information or Gift Voucher code.
      • Then select the Confirm Payment button.
    2. You will receive a booking confirmation email from the boxoffice.spa@eastriding.gov.uk email address.
      • If the booking confirmation email doesn't show in your email inbox, please check your spam folder.
      • If you selected the Send as e-tickets ticket delivery option, you will be sent a separate email once your Print at Home tickets are ready.

    How to access my Clip 'N Climb tickets?

    During the online booking process, you will be asked to choose a delivery option for your tickets.

    Leave my tickets at the box office

    Please note: the box office is located at Bridlington Spa, not East Riding Leisure Bridlington. If you select the "Leave my tickets at the box office" option you will have to collect your tickets from Bridlington Spa before your booked Clip 'N Climb session.

    Post my tickets to me

    Your tickets will be delivered to you by post.

    Send as e-tickets/Print at Home tickets

    • Print at Home tickets will arrive in a separate email to your booking confirmation.
    • They can be printed or presented on a smartphone screen.
    • Each ticket has a unique barcode that can only be used once.

    Please do not print duplicates of your tickets as only the first set scanned will work.

    When buying online tickets, please check your spam or junk folders for your confirmation email and e-tickets.

    You can also access your tickets by logging in to your Bridlington Spa account, using the email address and password you used for buying the tickets. Select the 'E-Tickets' tab and your tickets will be available for you to download.

    Find out who to contact if you have a Clip 'N Climb query.

    How do I reset my Bridlington Spa booking system password?

    During the online booking process, you will be asked to either sign in to your existing Bridlington Spa booking system account, or create a new account using your email address and a new password.

    1. If you already have a Bridlington Spa booking system account, but cannot remember your password, you can reset it on the Login page.
    2. Choose the "Forgotten your password? Reset here" option.
    3. Your email address and confirm it.
    4. Select the "Email password link to me" button.
    5. Check your email inbox and spam/junk folder for the password reset email, and follow the instructions given.

    Who to contact about a Clip 'N Climb booking query?

    If you have a query about Clip 'N Climb, or about your booking, please call East Riding Leisure Bridlington on 01482 393980, and select option 2 for Bridlington.

    Although we use the Bridlington Spa online booking system, the staff at Bridlington Spa cannot help with Clip 'N Climb advance bookings or queries. Please do not contact Bridlington Spa staff by phone, email or in-person at Bridlington Spa regarding Clip 'N Climb. Instead, please call East Riding Leisure Bridlington on 01482 393980, and select option 2 for Bridlington.

    Can I get a refund?

    No. When making your booking online, please ensure all details, dates and times are correct.

    Any tickets purchased online for Clip 'N Climb are non-refundable and cannot be exchanged or transferred for any reason.

    What should I wear?

    Please wear comfortable clothing that doesn't restrict your movement.

    No open-toe footwear is permitted.

    Find out more information about Clip 'N Climb

    Are there any age restrictions?

    Perfect for ages 4 to 84. Minimum age is 4 years old.

    Children can visit and climb unaccompanied from age 11+.

    Find out more information about Clip 'N Climb

    What to do if the online booking system is down or doesn't work?

    The online booking system should be available to use 24 hours a day, 7 days a week. However, sometimes something goes wrong, or there is planned essential maintenance, meaning that the booking system isn't available when you want it to be.

    When this happens, you can:

    Although we use the Bridlington Spa online booking system, the staff at Bridlington Spa cannot help with Clip 'N Climb advance bookings or queries. Please do not contact Bridlington Spa staff by phone, email or in-person at Bridlington Spa regarding Clip 'N Climb. Instead, please call East Riding Leisure Bridlington on 01482 393980, and select option 2 for Bridlington.

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