Accessible features on this website

There are a number of customisable options available on your web browser and the device that you are using that can help you to use this website, and other websites, more effectively.

We have put accessibility features in place so you can:

• change colours, contrast levels and fonts using your browser or other tools
• zoom in up to 300% without the text spilling off the screen
• use 'skip links' to navigate to menu and content
• navigate the website using just a keyboard, including contact forms
• use speech recognition software to navigate most of the site
• listen to most of the website using a screen reader, including the most recent versions of JAWS, NVDA and VoiceOver.

We aim to use plain English through our website to make our content as simple as possible to understand. Our pages also use correct heading structure and context-rich link text.

The AbilityNet website has advice on making your device easier to use if you have a disability.

Technical information about this website's accessibility

East Riding of Yorkshire Council is committed to making its website accessible, in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018.

Compliance status

This website is partially compliant with the Web Content Accessibility Guidelines version 2.1 AA standard, due to the 'non-compliances' listed below.

Non-accessible content (non-compliances)

We know some parts of this website are not fully accessible and, are therefore, 'non-compliant':

Hotjar feedback system

• Contains contrast errors, empty buttons, missing form labels and keyboard access issues.

Sufficient ‘focus’

• Certain links don’t currently have enough visual focus. We are working to improve this.

Disproportionate burden

Not applicable.

Content that's not within the scope of the accessibility regulations

Not applicable.

What we're doing to improve accessibility

We will continue to test regularly with Wave accessibility checker test with users and respond to customer feedback.

Preparation of this accessibility statement

This statement was prepared on 10 November 2020. It was last reviewed on 10 November 2020.

This website was last tested on 10 November 2020. The test was carried out by East Riding of Yorkshire Council's digital services team.

Testing was carried out using Wave accessibility checker, testing all pages and functionality.

Feedback and contact information

We're always looking to improve the accessibility of this website. If you find any problems not listed on this page or think we're not meeting accessibility requirements, please let us know so we can work to fix it:

• web@eastriding.gov.uk
• (01482) 391455 - Monday to Friday, 9am until 4pm

We'll aim to get back to you within 3 days.

Alternative formats

You can also contact us to request information on any of our websites in a different format, such as accessible PDF, large print, easy read, audio recording or braille:

• Email: web@eastriding.gov.uk
• Call: (01482) 393939

Complaints process

If you have reported a problem with our website or asked for an alternative format, but you are not happy with our response, you can get in touch to register your difficulty. This helps us improve our processes:

• Email: web@eastriding.gov.uk
• Call: (01482) 393939

Enforcement procedure

The Equality and Human Rights Commission (EHRC) is responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 (the 'accessibility regulations').

If you're not happy with how we respond to your complaint, contact the Equality Advisory and Support Service (EASS).