Child Swimming Admissions Policy

The purpose of the Child Admission Policy is to help safeguard that group of pool users who are historically most at risk of drowning in swimming pools. In the majority of drowning children in swimming pool cases, the absence of parental attention has been found to be a key factor.

Supervision:
All children under the age of 8 must be supervised throughout their visit to the pool by an adult in the water with them. An adult is a responsible person aged 16 years or older. In the main pool, an adult can only supervise one child under the age of 4, or two children aged between 4 and 7 years old. In a learner pool, one adult can supervise up to two children under the age of 8 at any one time (only applicable at sites which have designated learner pools).

Changing Facilities:
Some pools have combined village-style changing rooms. Where there are separate changing rooms for male and female customers, children under the age of 8 can go into the same changing room as the responsible person supervising them.

Children under 3 years of age suitable nappy/costumes:
Children under 3 years, or who are not fully toilet trained, must wear a purpose-designed nappy/costume when using the swimming pool to avoid cross-contamination in the pool. Ordinary nappies are not designed for use in swimming pools, even with a plastic cover. Specialist costumes are now available that include a reusable nappy. Please ask at reception for further details.

View the Child Swimming Admission Policy (PDF 175 kb)

Get the most from your swim

• Pre-cleanse: please help to keep your pool clean by following these simple guidelines by showering and using toilet facilities prior to entering the pool.
• Respect: people of different standards and abilities will use the pool. Please respect their right to enjoy their swim.
• Speed: if available, choose your lane using the fast, medium and slow signs. Before pushing off at each turn, please check to see if anyone faster is approaching.
• Direction: please follow the directional signs and move across to the appropriate side of the lane for each length.
• Space: try and leave at least five metres between yourself and another swimmer.
• Strokes: please be vigilant of which stroke you choose in the lane, if they become busy then please reassess or think about moving lanes.
• Equipment: training equipment such as fins and hand paddles is permitted at the discretion of each centre's management team and based on capacity. We offer training lanes, please ask at reception.

Bookings Terms and Conditions

Exercise class bookings:

• Members: Bookings can be taken 4 days in advance for online bookings.
• Non-members: Bookings can be taken 3 days in advance for online bookings.
• East Riding Leisure does not operate with a reserve list for classes. It is the customer's responsibility to check for availability.

Attendance:

• Most classes (except those which use weights) are suitable for 14 years upwards. This is at the discretion of the fitness coach.
• To ensure attendance is logged, all participants must visit reception to pay or swipe their card.
• All users are encouraged to turn up on time for a safe and effective workout. You may be turned away if you turn up late and cannot warm up.

Liability for injuries and damage:

The East Riding of Yorkshire Council cannot accept responsibility for the injury or loss or damage to property. All use of the Leisure Centre’s facilities and apparatus is entirely at the risk of the users. Customers are particularly reminded of the risks involved with the participation of sport and to ensure that all the appropriate safety precautions are observed. Spectators attend the Leisure Centre at their own risk.

Regulations governing patrons of the centre:

No patrons shall:

• Enter or attempt to enter the Leisure Centre by forcible or improper means.
• Wilfully or improperly damage, deface or soil any part of the Leisure Centre or any article, clothing or equipment provided for his or her use.
• Wilfully annoy or interfere with the privacy of any person using the centre.
• Interfere with any officer of the centre in the performance of their duties.
• Use any equipment in such a manner that that is likely to cause injury to any other person.
• Use any of the activity areas, if in the opinion of the Council’s Officers, he or she is unfit to do so for whatsoever reason given by the officer.
• Under any circumstances, bring alcohol into the centre.

All persons using the centre are required to observe the following conditions of use:

• All customers will be required to produce their SURE Card on each visit to the centre; otherwise, access may be denied or the full admission rate charged.
• Observe the conditions imposed and publicly displayed in the different areas of the centre.
• Leave the premises of the activity at the contracted time or at such time as the Council’s appointed Officer may request.
• Inform the Council’s Officers if suffering from any medical condition and to abide by the decision of the Council’s Officers whether the person may be permitted to use part or all of the premises.
• Inform the Council’s Officers if they suffer from any illness or disability that might prejudice the safety of themselves or others.
• There is no smoking in the centre. The centre is regulated by and actively supports the East Riding of Yorkshire Council’s Policy relating to smoking.
• Cigarettes, alcohol, illegal drugs and glass containers are not permitted on the premises.
• Betting and gaming shall not be permitted to take place at the centre.
• Outside footwear, black soles, gym shoes or any other type of footwear which may damage or mark the floor, are not permitted in the sports hall. Patrons are advised to wear footwear designed for the particular sport they are undertaking.
• Suitable footwear, exercise clothing and swimwear should be worn in all appropriate areas.
• All customers are requested to dress in the appropriate manner for the sport or activity that they are undertaking.
• Photographs, radio or tape recordings may not be taken in the centre premises unless permission of the Council’s Officer has been obtained.
• No organisation booking facilities may grant broadcast, television or filming rights without prior consent from the East Riding of Yorkshire Council. The right is reserved to take part in any such negotiation, to be party to the terms and conditions of the agreement, and to share in any such income or publicity derived therefrom.
• If you are aged between 14 and 15, you must be accompanied by someone aged 16 or over in all sessions other than the supervised gym sessions.
• Any breakage of equipment must be reported immediately.
• Rules and guidance information on the use of all facilities should be observed at all times.
• We cannot accept responsibility for any service or equipment that is unavailable due to a breakdown or fault.
• We cannot be held responsible for the loss or damage to customers' personal belongings. Lockers should be used where provided.
• ⁠The management has the right to refuse admission to any person who is behaving in a dangerous or unsuitable manner. We will not tolerate rude or abusive language or the threat or use of violence.

Facilities:

• Sports hall facilities may be subject to a period of approximately five minutes at the start of every hour to allow for the setting up or clearing away of apparatus and routine cleaning. This is included in your booking period.
• The conference suite will normally be set up to the hirer’s requirement (as specified on the booking form) by the start of the booking period. Any additional time required by the hirer for setting up (i.e. for displays, decoration etc.) will be included in the hirer’s time.
• Use may only be made of facilities which have actually been hired.
• The hire of the facility includes all the larger fixed and portable apparatus, but does not include items of personal equipment, e.g. pens and paper, shuttles, balls or rackets. These must be provided by the customer, but may be hired if available from the centre.
• Customers will be held responsible for any damage they cause to the building, apparatus or equipment.
• Any additional “unreasonable” amount of cleaning caused during the hire period will be charged at the appropriate rate. This applies particularly to functions where party poppers, confetti or streamers, etc. are used.
• Facilities may not be hired directly or indirectly for the purpose of celebrating 13th-21st birthday parties (inclusive).
• The council's officers retain the right to withdraw from any such agreement, and the hirer(s) will be liable for all expenses incurred by the council.
• In accordance with the council’s hygiene regulations, use of the kitchen facilities is not permitted under any circumstances.

Persons offending against any of the foregoing regulations and conditions of use will be asked to leave the premises and may be permitted to return only at the discretion of the council’s officers.

Cancellation Policies

Customers who cancel a pre-booked facility or activity without the required notice will be charged the full fee should we be unable to re-let the facility or activity.

Exercise classes:

In the event you cannot make your class booking, we require a minimum of 2 hours notice for an exercise class. Failure to cancel in this timeframe will result in a loss of payment. All customers are encouraged to cancel the class if they cannot make the session. Online cancellations for members can be done online, non-members must contact reception to cancel.

Sports Hall bookings:

To cancel a casual booking in the sports hall please contact reception with details of the booking you wish to cancel. If cancelled with less than 4 hours notice no credit will be given. Any booking cancelled with more than 4 hours notice will be given full credit.

Meeting rooms:

It is the responsibility of the hirer to notify the centre of cancellation in writing. Any cancellation not notified in writing will be subject to the maximum cancellation fee. A 'moved booking' to a different date is classed as a cancellation.

Room Cancellation fees are as follows:

• If a deposit has been made: 100% of the deposit
• If no deposit has been made:
  • 56 days notice or more: no charge
  • Less than 56 days' notice: 30% of the total hire charge
  • Less than 26 days' notice: 50% of the total hire charge

Catering Cancellation fees are as follows:

• Less than 24 hours' notice: 75% of the total catering costs
• 48 hours notice: 50% of the total catering costs
• 72 hours notice: 25% of the total catering costs
• 96 hours notice: no charge
• The total cost of provisional numbers for food will be payable if confirmation of numbers is not received within 24 hours.

Birthday parties:

It is the responsibility of the hirer to notify the centre of any cancellation in writing. Any cancellation not notified in writing will be subject to the maximum cancellation fee. A “moved booking” to a different date is classed as a cancellation. Payment in full will be made for all party bookings at the time of booking.

Cancellation fees are as follows:

• 56 days notice or more: no charge – full refund will be given
• Less than 56 days’ notice: 50% of the total hire charge
• 48 hours or fewer: no refund will be given

Inflatable and Pool Parties:

• All users and hirers of inflatables are required to follow any instructions given by the supervising member of staff.
• All users are required to remove shoes, spectacles, jewellery, watches, earrings and any other sharp, dangerous or fragile items and store them in a safe place.
• Anyone taller than the outside wall of the inflatable is not permitted to use the equipment.
• Users are not permitted to:
  • Use the equipment until it is fully inflated
  • Climb onto or hang from the outside walls
  • Take soft play or any other equipment onto the inflatable
  • Take food or drink onto or near the equipment or
  • Perform or attempt to perform acrobatics.
• Supervising staff will control the number of users on the equipment at any one time depending on the size or age of the users or the nature of the activities taking place.
• Spectators must stand clear of the entrance/exit area of the inflatable at all times.
• For pool parties, all children under the age of 5 years must be accompanied in the water by an adult on a one-to-one basis, and children under 8 years accompanied on a one-to-two basis.
• East Riding of Yorkshire Council accepts no responsibility for any injury or death sustained to any person whilst using this equipment.

Parents must not permit their children onto the inflatable should they have any medical condition that makes its use a risk to the child.

Block bookings:

• All block bookings will be for periods of ten weeks. Outside pitches may be booked seasonally.
• Payment will be detailed and made via invoice unless a prior arrangement has been made.
• The continuation of the booking is at the discretion of the East Riding Leisure Beverley Management Team. It is however the hirer’s responsibility to ensure applications for subsequent bookings are submitted by the specified date (around two weeks prior to the conclusion of the current booking) to ensure the renewal of a block booking. All applications for hire of the facilities must be made in writing on the official application form.
• The Centre’s Management Team reserves the right to withdraw the use of the facility at any time. The hiring fee will be refunded, no liability can be accepted for any other expenditure sustained by the hiring organisation.
• In the event of cancellation, payment will be forfeited. Only in the event of a facility being re-let will a refund be considered.
• Hirers exempt from VAT will forfeit their exemption for the whole of the booking period if any cancellation and subsequent refund are given for any part of the original booking unless the cancellation was made by the centre.
• Any exception dates for the ten-week booking period must be noted on the booking sheet before the commencement of the booking period. Paragraph 5 will apply if exceptions are made after this time.

Breastfeeding Policy

East Riding Leisure acknowledges and supports the rights of women to breastfeed their children in all public areas of their premises. If the mother is happy to feed her baby in a public area, then she should be made to feel comfortable to continue. If the mother wishes to feed her baby in private, our staff should be knowledgeable and advise her of the facilities available.

Dogs in our Cafes Policy

At East Riding Leisure, we love dogs, and we want you and your furry companion to enjoy our cafe. However, we also want to respect the comfort and safety of all our guests. That is why we have some simple rules for bringing your dog to our seating area. Please read them carefully and follow them when you visit us.

• Dogs are only allowed at the allocated Dog Friendly tables in the café areas, or on their way to and from this area.
• Dogs must always be on a lead under your control.
• Dogs must not disturb other guests or staff by barking, jumping, or begging.
• Dogs must remain on the floor and must never be placed on seats or allowed on or near tabletops.
• Dogs must never be allowed to eat from crockery.
• If your dog has an accident indoors. Owners must clean up after their dogs and dispose of waste properly. Please notify staff who can provide white roll and sanitiser for owners to use.
• Owners may be asked to relocate or leave with their dogs if they cause any problems or discomfort for other guests.

Thank you for your cooperation and understanding. We hope you and your dog have a wonderful time at East Riding Leisure.

East Riding of Yorkshire Council Policies

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Prevent Duty

East Riding of Yorkshire Council reserves the right to refuse admission to any person or persons at their discretion without giving reason.

Section 26 of the Counter-Terrorism and Security Act 2015 places a duty on certain bodies (including local authorities), in the exercise of their functions to have ‘due regard to the need to prevent people from being drawn into terrorism’. This is known as Prevent Duty. In complying with the Prevent Duty there is an expectation that local authorities ensure that publicly owned venues do not provide a platform for extremists and are not used to disseminate extremist views.

The government have defined extremism as ‘vocal or active opposition to our fundamental values, including democracy, the rule of law, individual liberty and tolerance of different faiths and beliefs included in or definition is any form of extremist calls for the death of members of armed forces.

Hirers must ensure that their use of any leisure facility is not to be used to espouse violent and/or non-violent extremist views. The Management of the site reserve the right to cancel, with immediate effect, any event that may give cause to activate the venue's Prevent Duty. In such circumstances, the hirer will be responsible for all costs associated with the cancellation including the venue's published cancellation charges.

Prevent Duty