We will make it easy for you to know what services are available to you, when and at what cost. We will make it easy for you to let us know what you think of our services. We will make sure all our staff are trained to the correct level. We will make sure that our sites are clean and safe to use.
We will provide a value-for-money service on time with accurate information on venues, activities, times and prices. We respond to our customer's comments, suggestions and complaints in a sympathetic and open manner, providing feedback and remedial actions, within set time scales. We provide helpful, experienced and informative staff to ensure that your visit is enjoyable and safe. We maintain the highest possible standards of health and safety and provide a clean and comfortable environment for all our customers.
The purpose of the Child Admission Policy is to help safeguard that group of pool users who are historically most at risk of drowning in swimming pools. In the majority of drowning children in swimming pool cases, the absence of parental attention has been found to be a key factor.
All children under the age of 8 must be supervised throughout their visit to the pool by an adult in the water with them.* An adult is a responsible person aged 16 years or older.
In the main pool, an adult can only supervise 1 child under the age of 4, or 2 children aged between 4 and 7 years old.
In a learner pool, 1 adult can supervise up to 2 children under the age of 8 at any one time (only applicable at sites which have learner pools).
Customers must be 16 or older and have completed a gym induction before using the tone zone unsupervised.
Juniors (14-16-year-olds) can use the tone zone during junior sessions or when accompanied by an adult.
All tone zone customers are issued a swipe card after completing their induction. This card must be presented at reception to gain admission and admission is at the discretion of the centre management if a card can not be produced.
All gym users must have a photograph taken to ensure the cardholder is entitled to use the facilities.
Please clean the equipment after use. Cleaning stations are located in the gym. Thank you for your help with this.
The East Riding of Yorkshire Council cannot accept responsibility for the injury or loss or damage to property. All use of the Leisure Centre’s facilities and apparatus is entirely at the risk of the users. Customers are particularly reminded of the risks involved with the participation of sport and to ensure that all the appropriate safety precautions are observed. Spectators attend the Leisure Centre at their own risk.
No patrons shall:
Persons offending against any of the foregoing regulations and conditions of use will be asked to leave the premises and may be permitted to return only at the discretion of the council’s officers.
In the event you cannot make your class booking, we require a minimum of 2 hours notice for an exercise class. Failure to cancel in this timeframe will result in a loss of payment. All customers are encouraged to cancel the class if they cannot make the session. Online cancellations for members can be done online, non-members must contact reception to cancel.
To cancel a casual booking in the sports hall please contact reception with details of the booking you wish to cancel. If cancelled with less than 4 hours notice no credit will be given. Any booking cancelled with more than 4 hours notice will be given full credit.
It is the responsibility of the hirer to notify the centre of cancellation in writing. Any cancellation not notified in writing will be subject to the maximum cancellation fee. A 'moved booking' to a different date is classed as a cancellation.
Room Cancellation fees are as follows:
Catering Cancellation fees are as follows:
It is the responsibility of the hirer to notify the centre of any cancellation in writing. Any cancellation not notified in writing will be subject to the maximum cancellation fee. A “moved booking” to a different date is classed as a cancellation. Payment in full will be made for all party bookings at the time of booking.
Cancellation fees are as follows:
Parents must not permit their children onto the inflatable should they have any medical condition that makes its use a risk to the child.
If you have any questions relating to memberships, including if you need to cancel your membership for any reason, please contact us and we will help with your enquiry accordingly.
East Riding Leisure acknowledges and supports the rights of women to breastfeed their children in all public areas of their premises. If the mother is happy to feed her baby in a public area, then she should be made to feel comfortable to continue. If the mother wishes to feed her baby in private, our staff should be knowledgeable and advise her of the facilities available.
Customers wishing to take photographs at East Riding Leisure Centres must gain permission by contacting the reception desk prior to photographs being taken, a written application will also need to be completed in advance.
Information on what data protection means to you, how the council complies with the law and what to do if you're unhappy or something goes wrong.
As a council, we are working to make content on all our websites easy for everyone to find, read and understand, and to make them compatible with assistive technologies which are developed in line with accessibility standards.
Information to help you understand how the council collects, manages, stores and retains your personal information. Find out how various council services use your data. Read about new data protection legislation and how we ensure the safety of your personal information.
East Riding of Yorkshire Council reserves the right to refuse admission to any person or persons at their discretion without giving reason.
Section 26 of the Counter-Terrorism and Security Act 2015 places a duty on certain bodies (including local authorities), in the exercise of their functions to have ‘due regard to the need to prevent people from being drawn into terrorism’. This is known as Prevent Duty. In complying with the Prevent Duty there is an expectation that local authorities ensure that publicly owned venues do not provide a platform for extremists and are not used to disseminate extremist views.
The government have defined extremism as ‘vocal or active opposition to our fundamental values, including democracy, the rule of law, individual liberty and tolerance of different faiths and beliefs included in or definition is any form of extremist calls for the death of members of armed forces.
Hirers must ensure that their use of any leisure facility is not to be used to espouse violent and/or non-violent extremist views. The Management of the site reserve the right to cancel, with immediate effect, any event that may give cause to activate the venue's Prevent Duty. In such circumstances, the hirer will be responsible for all costs associated with the cancellation including the venue's published cancellation charges.